Abstract
Online transport service is currently popular in Indonesia. Not only provide ride-sharing service, but also other services such as food delivery, medicine delivery, and courier service. Ease of use and low cost make online transportation service more favored by consumers. However, this service has several disadvantages that cause inconvenience to the user until the occurrence of fraud action by the driver or the customer. Therefore identification of system deficiencies needs to be done to improve the security and convenience of customer and drivers of online transport services. This paper will analyze the problems of online transportation services applications through cases that have occurred and complaints of users of online transport applications. Through this analysis, we propose solutions to protect consumers and drivers for the security of transactions.
Highlights
Current technological developments have penetrated into the online transport business [1][2]
The Internet has made it easier for people to connect with each other and the Internet-based service provides a drastic reduction in transaction costs between users and providers [3][4]
Public transportation problems in Indonesia make an opportunity for online transport service providers
Summary
Current technological developments have penetrated into the online transport business [1][2]. The Internet has made it easier for people to connect with each other and the Internet-based service provides a drastic reduction in transaction costs between users and providers [3][4]. Various online-based transportation services are growing rapidly in Indonesia. Public transportation problems in Indonesia make an opportunity for online transport service providers. Online transport services such as Uber, Go-Jek, and Grab are increasingly attracting attention because of the convenience, low price, and ease of application use [8].
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