Framing Design for Inclusion Strategies for Service Design

Abstract

AbstractThis paper focuses on strategies for adopting design for services with a design for inclusion perspective according to categories about the relationship between service design and inclusive design. This paper reports a research through design work that the authors have undertaken to understand the reframe of the categories’ taxonomy and to explore how designers can take advantage of the framework based on those categories. The main results are two strategies that focus on approaches to design processes that adopt the categories and facilitate the application of design for services from an inclusive perspective. Finally, the design of these two strategies were compared and implications on design for inclusion, service and policy design and service innovation were discussed.KeywordsDesign for inclusionService designInclusive service design