Abstract
Abstract Software appropriation is the process by which users adopt applications and make them their own. It is an important concern for HCI because it impacts what users use software for and/or how they use it, which in turn may cause applications to be unsuitable mediators for users' effective activity. We address appropriation as the process by which users, while interacting with the effective tasks at hand, attribute functional values to software artifacts. Taking as an illustration the way that email clients are appropriated as Personal Information Management (PIM) devices, we study why users should be offered adaptation means; how to identify adaptation means that are likely to allow users to solve their problems themselves; and how to address users' scaffolding.
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