Abstract
In Malaysia, construction industry plays an important role in benefitting towards the development of country’s economy as well as providing the necessary infrastructure and enhanced facilities for social comfort. Despite these contributions, this thriving industry is responsible for generating an excessive amount of construction waste and numerous cases on delaying which then tarnish the reputation of the company. Therefore, this study evaluates the factors affecting the implementation of quality management system practices in construction project through the application of structured questionnaire and case study of high rise construction project to come out with a structured framework that can enhance the quality management system in construction project. The statistical techniques used to evaluate the data obtained are relative importance index (RII) and Average Index (AVI), while cronbach’s alpha is used to measure the significant between three different groups of respondents, the reliability and validity of the study.
Highlights
Quality Management System (QMS) is a one of the commitment made by the development industry in Malaysia to demonstrate their enthusiasm in the project quality delivery
This study has identified the high impact factors affecting the successful implementation of quality management system practices in the construction project from the perspective of contractors’ practitioners
In reference to the quality, the author has noted that the quality is the most profound among purchaser that have no clue of what material or workmanship during the construction project
Summary
Quality Management System (QMS) is a one of the commitment made by the development industry in Malaysia to demonstrate their enthusiasm in the project quality delivery. Implementation by CIDB Malaysia towards Grade 7 contractor to obligatorily be certified with ISO certification had made rapid changes in the construction industry. The construction industry is a project based and quality is one of the customer's prime worries towards their investment in the construction industry. The quality performance of contractors is considered as crucial for customer fulfillment. Most of the company mainly in Malaysia does not adopt the implementation of the QMS in their organization. This event occurs due to many factors that make the QMS system is failed when they
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