Framework for successful Open Source Software implementation in the Malaysian Public Sector

Abstract

This research is a study on the development of a framework for successful Open Source Software (OSS) implementation in the Malaysian Public Sector. A preliminary study was done to explore the state of OSS implementation among government agencies since the launch of the Malaysian Public Sector OSS Master Plan on July 16, 2004. Semi-structured face-to-face interviews using open-ended questions were conducted with IT managers and IT officers in the Northern Region of Peninsular Malaysia. The preliminary study aimed at investigating the usage of OSS and proprietary software, the level of OSS utilisation, the level of OSS knowledge and training of ICT and non-ICT staff, software development and acquisition model, internal OSS manpower capabilities and skills, the user's perception of the advantages of OSS, the user's perception of the risks of OSS, and the problems or barriers in OSS implementation. The results of interviews show that there are many problems or barriers in OSS implementation, e.g. lack of internal OSS expertise, lack of OSS policy, and lack of top management support. Therefore, this study will test the hypotheses on the success factors to OSS implementation in the public sector and to propose a framework for successful OSS implementation in the Malaysian Public Sector. A quantitative approach using survey method via questionnaire will be performed to answer the research question where simple random sampling will be used. The target respondents are the IT managers and IT officers among the sampling frame of 192 public sector agencies in Malaysia that have successfully implemented at least three OSS solution areas.