Abstract
To respond to turbulent changes in customer demand in a flexible and timely manner, an adequate configuration of production systems in terms of an increasing agility is crucial. In contrast, robust processes, which avoid or at least reduce any kind of dissipation, are increasingly in the focus of practitioners. This includes standardized material and information flows. Furthermore, the concept of resilience combines both agility and robustness and represents the ability of a system to cope with change effectively. This paper highlights the relevance of production control as regards the implementation of resilience in an organizational context. Against this backdrop, a functional map revealing the interactions of the individual tasks of production planning and control enables a systematic analysis of the causes of dissipation. Moreover, socio-technical aspects in terms of the identification of hierarchically structured roles within these activities are considered.
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