Abstract
The goal of this research is to design a framework to develop an information technology (IT) maturity model to guide the planning, design, and implementation of smart city services. The objectives of the proposed model are to define qualitatively and measure quantitatively the maturity levels for the IT dimensions used by smart cities (IT governance, IT services, data management and infrastructure), and to develop an implementation model that is practical and contextualized to the needs of any territory that wants to create or improve smart city services. The proposed framework consists of three components: a conceptual model of smart city services, IT dimensions and indicators, and IT maturity levels. The framework was validated by applying it to a case study for the evaluation of the IT maturity levels for the city of Cereté, Colombia.
Highlights
The introduction should briefly place the study in a broad context and highlight why the percentage of the world’s population living in urban areas will increase to 60% by 2030 and around 70% by 2050 (United Nations, 2018), with repercussions on society, the economy and the environment
A total of 12 smart city services were identified and classified according to the service areas defined for the quality of life (Table 7)
The design of the information technology (IT) maturity framework and the methodology of application to case studies are based on the revision of smart city models and the revision of IT maturity frameworks in the literature
Summary
The introduction should briefly place the study in a broad context and highlight why the percentage of the world’s population living in urban areas will increase to 60% by 2030 and around 70% by 2050 (United Nations, 2018), with repercussions on society, the economy and the environment. In Colombia, 75% of the population lives in urban centers, and it is estimated that this proportion will increase to 85% by 2050. This indicates that approximately 20 million people will arrive in cities, with housing, transportation, services public for social services, among others (Department National Planning, 2014). For this reason, the Colombian government must promote sustainable practices for the country, ensure that cities are more productive and intelligent, in order to improve the quality of life of citizens, care for the environment and allow connectivity in all cities. Information technologies are the fundamental pillar for the success of smart cities, as they make governments and private entities more transparent, improve the efficiency of urban goods and services, and that citizens interact with the city, improving the quality of life and smarter decision-making [1]
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