Abstract
Purpose – The purpose of this paper is to provide a framework that can be used to enhance the effectiveness of global teams. Design/methodology/approach – The objectives of this paper are to provide a practical, concise framework for organizations that are using or considering global virtual teams. Based on extensive consulting research and literature review, the paper describes how global virtual teams can use Diversity & Inclusion, structure and processes to promote desired outcomes. Findings – With globalization and skill shortages, global virtual teams are required to meet critical organizational objectives. Often these teams fall short of their promise, due to the complexity and lack trust and formal processes. This paper presents a framework to address these challenges. Practical implications – Global virtual teams can use the proposed framework presented in this paper to promote high performance in both results and relationships. Originality/value – This paper presents an original framework for optimal global team functioning.
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