Abstract
One of the key issues that higher education has to face nowadays is how to educate versatile, creative and knowledgeable specialists who are able to work in the modern multicultural environment. The present study was conducted from May to December 2009 in the fourth-largest tertiary education institution in Latvia providing higher education in tourism. The quantitative and qualitative research was in two parts and included the analysis of theoretical literature and sources, a survey of 262 tourism students and 192 employers, as well as an in-depth survey of 61 tourism students regarding the development of intercultural competence. This article analyzes the development of students' intercultural competence and reveals how it may be promoted in English-language lessons by applying specially designed teaching-learning aids and tasks, and methods that foster intercultural dialogue.
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