Abstract
Harm from disrespect has been identified as the next frontier in patient safety efforts. Disrespectful and uncivil behaviors in healthcare settings can have detrimental effects on individuals, teams, organizations, and patient safety—including life-threatening mistakes, preventable complications, or harm to a patient. This article focuses on the impact of incivility on the patient care environment; explores ethical, legal, regulatory, and educational implications of workplace incivility; and provides evidence-based strategies to promote a culture of civility and respect in healthcare. Harm from disrespect has been identified as the next frontier in patient safety efforts. Disrespectful and uncivil behaviors in healthcare settings can have detrimental effects on individuals, teams, organizations, and patient safety—including life-threatening mistakes, preventable complications, or harm to a patient. This article focuses on the impact of incivility on the patient care environment; explores ethical, legal, regulatory, and educational implications of workplace incivility; and provides evidence-based strategies to promote a culture of civility and respect in healthcare. Cynthia M. Clark, PhD, RN, ANEF, FAAN, is a Professor Emeritus at Boise State University, Idaho, and Strategic Nursing Advisor for ATI Nursing Education, living in Boise, Idaho. Conflict of Interest Compliance Article 3Journal of Nursing Regulation Vol. 12Issue 2PreviewAs is standard in scholarly publishing, NCSBN’s Journal of Nursing Regulation (JNR) requires its authors to disclose any potential conflicts of interest (COI). Although COI information has always been collected by our staff in order to support editors’ review of the paper, it was not our standard practice to publish COI statements in each article. In this issue, JNR is retrospectively publishing the COI statements, which were collected with the below papers at submission, in order to make potential COI’s transparent to readers, as well as editors. Full-Text PDF
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