Formative research on the Heuristic Task Analysis process

Abstract

Corporate and educational settings increasingly address more decision-making, problem-solving and other complex cognitive skills to handle complex cognitive, or heuristic, tasks, but the ever-increasing need for heuristic knowledge has outpaced the refinement of task analysis methods for heuristic expertise. Utilizing the Heuristic Task Analysis (HTA) process, a method developed for eliciting, analyzing, and representing expertise in complex cognitive tasks, a formative research study was conducted on the task of group counseling to further improve the HTA process. Implications of the findings include the need for incorporating various interview strategies and techniques, developing strategies for working with multiple experts, and considering the level of task expertise of the analyst. A revised version of the HTA process is presented based on these implications.