FORMALIZING THE TECHNOLOGY OF MANAGEMENT AS А CONSTITUENT OF THE ORGANIZATION CORE CAPABILITIES

Abstract

The article considers technology as a component of organization core capabilities. The technology is broadly described as a set of formalized knowledge. The main task of any technology is framed; this task involves determining the structure of a process and the methods by which its individual operations are carried out. The term “management technology” is defined. As opposed to the available definitions, the new one emphasizes a set of formalized knowledge about the implementation of the process of management in regard to the composition and sequence of its stages and operation, the list of input and output information on operations, the description of methods for obtaining and transforming input information and professional qualification requirements to managerial staff. It is proved that management technology allows managers to execute clearly coordinated actions without additional instructions via formalizing. It is justified that the knowledge of management technology should be formalized according to the logical patterns of the management process and its stages, reflecting the structure of the process and the relationship among its components. Using a special form of an information model – the informogram of the management process is suggested as a way of formalizing; it contains information on the composition and methods of executing each stage and operation. The stage of the management process, that is monitoring, is formalized. The composition of strategic monitoring operations is determined; these operations are scanning the external environment of the direct action, interpreting information on the external environment of the direct action, scanning the external environment of the indirect influence, identifying significant weak signals, scripting, composing industrial success factors. The logical pattern of the implementation of strategic monitoring and its informogram are suggested. They make up the monitoring technology as the stages of the management process and appear as the formalized knowledge of its implementation. Thus, the organizational routine describing the sequence of standard operations which provide an opportunity to coordinate the activities of management personnel is obtained.