Abstract
At the 2010 OECD Ministerial Meeting on Innovative and Open Government, ministers recognised the importance of drawing on the expertise and creativity of citizens and civil society to foster a more efficient, effective and innovative public sector delivering better public services without increasing costs. In 2009, the Public Governance Committee launched a two-year project on innovation in public service delivery which identified and mapped cutting-edge practices in public service delivery – as well as the drivers, obstacles and success factors behind their implementation.
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