Abstract

Background: In 2016, the Norwegian family counselling service implemented differentiated mediation to give cumstomized help. The differentiation tool (i.e., questionnaire) has never been evaluated. Method: Using a sample of 761 parents, we compared parent responses given over the phone to the family counselling service and anonymously to an electronic version of the questionnaire. Results: One-third of the parents underreported their challenges to the family counselling service, and only 15% of parents who, in the electronic questionnaire reported substanse abuse or violence in the relationship, revealed this to the service. Underreporters had higher interparental conflict and more symptoms of anxiety and depression. Parents who underreported problems with substanse abuse and violence had more physically violent conflicts. Conclusions: There is a need to improve the validity of the differentiation tool. We suggest that parents need information and a safe environment when completing the questionnaire. Electronic administration of the questionnaire may serve this purpose. Keywords: parental mediation, differentiated mediation, parental conflict, partner violence

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