Forces of excellence in Kanji’s Business Excellence Model

Abstract

Forces of Excellence is transforming the way we work with low cost opportunities to quickly expand markets globally and deliver better, more personalized customer service. The challenge for Business Excellence today is to turn the organization's vision into reality. The task is to build a highly and well integrated Total Quality Management base in order to utilize the critical success factors of the organization. Organizations that have achieved a higher level of Business Excellence have demonstrated very high growth in their customer base, thus improving overall profitability and stakeholders values. Whatever the size of the organization, the time has come for them to make real sense of Business Excellence. Here, the Business Excellence approach will depend on its competitive landscape, strategy, objectives and resources. The Forces of Excellence will guide them in the right direction to achieve excellence. In this paper, the author discusses Kanji's Business Excellence Model as an index and provides the route to Business Excellence through Total Quality Management Framework.