For Whom the Phone Rings

Abstract

The Australian government is reviewing competition in telecommunications since 1991 in order to allow further competition after 1997. To date, however, evaluation of the effects of competition in telecommunications on residential consumers has been inadequate. Policymakers assume that competition has benefited consumers but rely to a large extent on rudimentary analysis of price and quality of service indicators. This article summarises a recent interdisciplinary research project by Consumers' Telecommunications Network. The project attempts to develop a better framework for evaluating the effects of telecommunications competition on residential consumers. Findings on price, networks and competition, consumer information, and mobile telecommunications are reported. It is concluded that the benefits of competition have not been distributed equitably to all consumers and that access and equity issues remain. In this light, policymakers need to conduct research and consultation to ensure a better balance is struck between commercial and social objectives in telecommunications.