Abstract
Purpose: Human resource plays a pivotal role in the overall development of any organization irrespective of technological changes taking the lead. The study aims to analyze the role of human resource in the Merchant banks that facilitate in offering quality services rendered based on the decision making comprising of confidentiality, analytical skills, and problem-solving ability. Design/Methodology/Approach: 50 respondents from the Merchant banks operating in urban Bangalore were surveyed to collect the primary data collected based on a structured questionnaire using a stratified sampling method. Confidentiality, analytical skills, problem-solving ability, technology & service are the variables used to test the Structural Equation Model (SEM) using SPSS AMOS (Analysis of Movement variance). Findings: SEM has been applied to validate the model fit to test if there is a significant effect of human resource in the decision making for the Merchant banking services rendered. The findings resulted that confidentiality is the most influencing path in the model with standardized coefficients being 0.986 and followed by problem-solving ability being 0.972. Originality/Value: Artificial Intelligence has been taking over every aspect of the business reducing the workforce in the modern era of globalization as technology-enabled systems can be more accurate and useful in decision making, and human resource plays a pivotal role in interpreting the systems.
Highlights
Human Resource Management provides competitive operational expertise leading towards profitability and improves the efficiency of the business
The most important attribute in these banks is the confidentiality about the strategies adopted, key information which could influence the strategic move of the business, timely reporting to the clients and other parties like custodian and brokers, non-disclosure of the client details with either other employees of the same organization of competitors
Trust and better customer relationship management are the key components of success to an investment bank
Summary
They are highly regulated financial institutions, which brings stability to the economy as they have access and stores information related to their clients, which are very sensitive. Human resource in the banks handles the complicated financial resources and manages the economic risks at a broader level that poses many challenges This emphasizes on efficient and skilled human resources who can integrate cognitive thinking skills with technology. Bank fraud, corporate accounting scandals, and online embezzlement have to be addressed more scientifically, which can be prevented by human intervention It creates more employment opportunities for fraud analysts in the Merchant banks as well
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