Abstract
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Highlights
Business processes (BPs) are increasingly automated and controlled by information systems, such as Workflow Management Systems (WfMS), ERP and CRM
This paper describes FlowSpy (Tristão et al, 2008), an environment that employs the sequence mining technique proposed by Spiliopoulou (Spiliopoulou, 2000) to discover and analyze the actual execution paths of BPs
3 Web Utilization Miner (WUM) AND PROCESS MINING: A CASE STUDY This section describes a case study that illustrates the advantages of applying to BPs the exploratory analysis based on WUM‟s sequence mining approach, together with the difficulties one may face in practice
Summary
Business processes (BPs) are increasingly automated and controlled by information systems, such as Workflow Management Systems (WfMS), ERP and CRM. The analysis and visualization of the models resulting from these techniques may be difficult, given the lack of mechanisms for model abstraction They do not provide support for the analysis of parts of the process representing execution flows of interest (e.g. to identify the converging paths to a specific activity or the possible flows starting at it). This paper describes FlowSpy (Tristão et al, 2008), an environment that employs the sequence mining technique proposed by Spiliopoulou (Spiliopoulou, 2000) to discover and analyze the actual execution paths of BPs. The striking contribution of FlowSpy with regard to (Spiliopoulou, 2000) is the addition of abstraction mechanisms that deals with process complexity and which allow exploratory analysis, according to different views of the same process. Despite the usefulness of the exploratory analysis over different navigation paths, the analysis and interpretation of results for complex sites is difficult to develop without the support of abstraction mechanisms over site topology and resulting sequential patterns
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