Abstract

Dynamics of global environment can be achieved in service sector by managing waste in the service sector organizations. This chapter highlights the role of waste management in service sector organizations, specifically in the hotel industry. In this chapter, waste management in the hotel industry has been analyzed through a case study, wherein Situation–Actor–Process and Learning–Action–Performance (SAP–LAP), SAP–LAP linkages, Total Interpretive Structural Modelling (TISM) and Flowing Stream Strategy (FSS) have been used to conduct the waste management case study in a hotel. In SAP framework, situation includes the present scenario of waste management practice followed in the hotel. Actors are the participants that affect the situation, and on the basis of SAP–LAP, analysis has been performed. TISM is used for identifying the driving and dependent factors in the hotel waste management. The final outcome of TISM model has been analyzed through FSS and SAP–LAP linkages framework. The outcome of chapter provides the roadmap of waste management scenario in the hotel, which explains the waste management strategies in term of FSS elements, i.e. raise, maintain and reduce.

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