Abstract
This research aims to review public services at the Technical Implementation Unit of the Pondokdadap Coastal Fisheries Port, explain the factors that lead to unprofessional and quality public services and to find models of professional and quality public services in the Technical Implementation Unit. The approach used in this research is qualitative research with a case study design. Data collection techniques used were observation, interviews, and documentation. This study uses descriptive qualitative data analysis techniques and uses data analysis consisting of 3 stages, namely data reduction, data presentation, and drawing conclusions or data verification. Data analysis techniques in this study used the inductive logic approach. The results showed that the service at the Technical Implementation Unit of the Pondokdadap Coastal Fisheries Port was able to meet the needs of the community, but not yet optimal. This is influenced by the lack of numbers and professionalism of human resources, the model of services that are less than the maximum and the limited facilities available. A professional and quality public service model can be supported by applying stop a one-service model that is supported by adequate facilities, professional and moral human resources as well as an effective, efficient and modern governance system and adopts the concept of the organizational governance system of the Regional Public Service Board (BLUD). Keywords: Services, Ports, Fisheries DOI: 10.7176/PPAR/10-7-03 Publication date: July 31 st 2020
Highlights
The current work spirit of the Indonesian Government with a vision of realizing an independent, independent and personality based on the principle of mutual cooperation
The quality is supported by having infrastructure facilities in the form of facilities that have met the criteria that must be owned by a fishing port in carrying out service activities and this UPT is the only representative of a fishing port in East Java Province as a national fishery centre area
From the empirical conditions related to the factors that cause public services at UPT PPP Pondokdadap have not been professional and quality, namely: lack of quality and quantity of human resources, completeness of infrastructure including information technology, limited budget management and synergy of inter-institutional policies related to fisheries port management since the enactment of Law Number. 23/2014 concerning Regional Government
Summary
The current work spirit of the Indonesian Government with a vision of realizing an independent, independent and personality based on the principle of mutual cooperation. The state will always be present during society to build clean, effective, democratic and reliable governance that is the breath of bureaucratic reform This vision is elaborated in a mental revolution directed at restoring the identity of the Indonesian bureaucracy from boss mentality to serving bureaucracy, manifested by a change of mindset, bureaucratic work culture and structuring the government bureaucratic structure that has been less agile in responding to social change in society. This mental revolutionary movement is expected to realize the vision of bureaucratic reform, namely the realization of a worldclass government in 2025, and to deliver the Indonesian nation to become a competitive nation capable of competing in the ASEAN arena. The implementation is carried out by the movement of mental revolution bureaucracy port fishery that includes 3 steps transformative, namely: 1) changing the paradigm (mindset) of bureaucratic gentry to bureaucracy airport, from bureaucracy oriented to the output to bureaucracy oriented to results (outcomes) and benefits; 2) change the work(culture set) of bureaucracy, from a slow, convoluted, less competent, wasteful, sectoral and corrupt work culture to a work culture that is fast, simple, competent, economical, works across sectors and clean; and 3) structuring the management structure of the government bureaucracy which has been less agile in responding to people's expectations, as well as the flow of social, cultural, economic and political change as a result of globalization
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