First-hand user experience: can Kaltura video come to the rescue of Moodle during/post COVID-19?

Abstract

ABSTRACT The use of digital media plays a crucial role in education amid the COVID-19 pandemic. Forms of digital media include images, videos, audio recordings, and web pages. Together with the internet, digital media allow for the continuation of education despite the restrictions imposed by the pandemic. Owing to the urgency and demand to continue with education, alternative teaching and learning modes are explored. One particular form, video, has resulted in video lectures being widely used online. Given the COVID-19 pandemic, video effectiveness is becoming a focus among educators. This study examines the experience of creating videos using the online platform Kaltura, by assessing the level of effort needed through a first hand experience which is a self report that adheres to meta-synthesis. Kaltura was integrated into Moodle, and implemented at a higher education institution to help with the transition to online. To evaluate the user experience of Kaltura, the tutorial-based evaluation set out by the Software Sustainable Institute was used, guided by the lazy user model (LUM). The findings show that Kaltura scores an 8 out of 10 in the evaluation. When coupled with LUM, Kaltura has the potential of meeting the users’ needs, requiring the least effort.