Fintech and Islamic Banks - an integrative model approach to predict the intentions

Abstract

The study is aimed to examine the intentions of people in Bangladesh to use and adopt FinTech services offered by Islamic Banks. The study has integrated two widely used intentional models- the technology acceptance model  and the theory of Planned Behavior along with the Shariah compliance factor for Islamic banks. The data was collected from 342 respondents from various parts of Bangladesh like Dhaka, Khulna, Chittagong, Mymensingh, Rangpur, and Rajshahi divisions. The data was analyzed using the partial least square structural equation modelling (PLS-SEM) using the SmartPLS software. The study confirms the positive influence of perceived usefulness and perceived ease of use along with Shariah compliance on attitude towards FinTech services.  Further attitude towards FinTech services and other factors of Theory of Planned Behavior has a positive relationship with intention to adopt FinTech services. The study will be important for researchers to integrate the behavioural and cognitive intentional models for examining the intentions to adopt FinTech services. The study also confirms the role of Shariah compliance factors when studying the customer behaviour of Islamic banks and institutions. The study is the first to integrate the two models along with the Shariah compliance construct to investigate the intention to adopt FinTech services in Bangladesh.