Fine-tuning Organizational Citizenship Behaviour and Knowledge Management Behaviour in the Higher Education

Abstract

The drive to maintain the quality of education following the development of information technology requires adequate capability in knowledge management. Therefore, the higher education institutions demand the lecturers also supporting staff to acquire aligned behaviors in organizational citizenship and knowledge management. This research aims to measure organization citizenship behavior (OCB) and knowledge management behavior (KMB) of supporting staff in a higher education institution. The research was conducted at the Bina Nusantara University, especially supporting staff at Kemanggisan Campus Jakarta. Organizational citizenship behavior as the independent variable is reflected perfectly into five dimensions - altruism, civic virtue, consciousness, courtesy, and sportsmanship. Knowledge management behavior as the dependent variable is reflected perfectly into three dimensions: knowledge creation, knowledge sharing, and knowledge update. The measurement and structural model developed by using SmartPLS explain that OCB has a positive and significant impact on KMB. The results of statistical tests show that female supporting staffs more than five years of service has a higher score in OCB and KMB significantly.