Finding Ways to Improve Employee Performance in Banking Sector

Ahyar Yuniawan,Eldes Willy Filatrovi,Khoirul Attiq

doi:10.24856/mem.v35i2.1521

Ahyar Yuniawan, Eldes Willy Filatrovi + Show 1 more

Open Access

https://doi.org/10.24856/mem.v35i2.1521

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Abstract

The purpose of this research is to investigate the effects of individual characteristics andIntrinsic motivation on innovative behaviour and employee performance, and the effectinnovative behaviour on employee performance. The study was conducted at banking company, the sample size is about 200 employees. Methods of data analysis used in thisstudy is a quantitative analysis method where quantitative data analysis method is a method of analysis in the form of figures and calculations using statistical methods. In simplify the analysis process, will be used Structural Equations Modeling (SEM). According to the analysis, it is concluded as the followings: individual characteristics has a positive effect oninnovative behaviour; intrinsic motivation has a positive effect on innovative behaviour; individual characteristics has a positive effect on employee performance intrinsic motivation has a negative effect on employee performance and innovative behaviour has apositive effect on employee performance. The results of this study and the limitations found to be a source of ideas and input for the development of this study in the future, the suggested expansion of this research include: Future research is not only done from one employee's perspective, rather it is recommended at the same time from two points of view, namely the perspective of the leaders / top management / manager and also the point of view of the employees themselves.

Highlights

Global competition requires each bank to be able to optimize and manage human resources
This study aims to look at employee performance through individual characteristics and intrinsic motivation, especially in terms of innovative employee behavior in banking companies in Central Java
The purpose of the research is to find answers to the research problems raised in this study are: "how to improve employee performance?"

Summary

Introduction

Global competition requires each bank to be able to optimize and manage human resources. Human resource management cannot be separated from the factors of employees who are expected to perform their best to achieve the bank's objectives. These banks face challenges in being able to improve the quality of human resources so they have special expertise so they can compete with the business world. Human resources are a very important factor in a bank, both large and small scale banks. Human resources are seen as a very decisive element in the business develop1,ment process, the role of human resources is becoming increasingly important (Tadjudin, 1995). Human resources occupy the most strategic position among other resources, so that the performance of human resources will affect how the bank's overall performance

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Conclusion