Abstract
PurposeThis study aims to explore and identify the information-seeking process and practices of those searching for the forcefully disappeared in Colombia. It answers the questions; how do families in Colombia seek information about a disappearance, how is this seeking process mediated and how are information barriers dealt with?Design/methodology/approachBased on document analysis and interviews with families and NGO representatives, this bottom-up study explores the trajectory of the families' information-seeking process to highlight the most salient information practices.FindingsA general trajectory of a search for information is laid out. The overwhelming barriers to information forces families to carry the burden of becoming information providers. NGOs provide situated learning on how to document a disappearance and deal with the state. This knowledge is passed on to families creating communities of practices. The information produced here becomes the main source of knowledge about this crime.Originality/valueIt makes a new contribution to the field of information practices by introducing the context of enforced disappearances using the example of Colombia, identifying a significant information-seeking process.
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