Financial Technology Applications and Client's Satisfaction with Financial Services of Philippine Commercial Banks

Abstract

Financial technology (FinTech) is an automated delivery of financial services to better manage financial intermediaries' operations and services. In this study, financial technology refers to the application that offers various financial services toits clientele, such as payment systems, advisory services, financing services, and service compliance in the commercial banking industries. The study aims to ascertain the client's satisfaction with the financial benefits of Philippine commercial banks through the adaptation of financial technology, generally without the assistance of a person. The study's sample consists of six hundred twenty-four (624) FinTech application users and employed convenience sampling techniques. The study reveals a positive and statistically significant correlation between clients' satisfaction and received services thru financial technology applications in the Philippine commercial banking industry at a 99.9% confidence level. The study discloses that any positive change and increase in the use of financial technology affect clients' satisfaction. Moreover, the financial technology application provides an effective investor protection program, bank lending experiences, informative economic development, and facilitates high-value transactions..