Financial securities transactions: a study of logistic process performance improvements

Abstract

The goal of this paper is to develop a better understanding of the intra- and inter-organisational processes related to financial securities transactions, and, ultimately, to provide guidelines for the design of inter-organisational systems in information-intensive markets and networks. A framework is presented to evaluate the influence of eight factors on the performance of the securities transaction process. These factors are stakeholders, competition, information technology, market network design, perceived risk, process design, information, and trust. The framework is used in a case study of one of Europe's largest asset management organisations (the Robeco Group). It is concluded that improvement of the logistic process for securities transactions implies a balancing act between process design, risk perception of the stakeholders and trust.