Abstract
Spam is everywhere, clogging the inboxes of e-mail users worldwide. Not only is it an annoyance, it erodes the productivity gains afforded by the advent of information technology. Workers plowing through hours of legitimate e-mail every day also must contend with removing a significant amount of illegitimate e-mail. Automated spam filters have dramatically reduced the amount of spam seen by the end users who employ them, but the amount of training required rivals the amount of time needed simply to delete the spam without the assistance of a filter.
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