Female Users' Acceptance of the Electronic Document Management System (EDMS)

Abstract

The aim of this research is to identify the main factors that encourage female users' acceptance of e-management in general. The female users' decisions regarding whether to accept or reject e-management services were studied by using the framework of the Unified Theory of Acceptance and Use of Technology (UTAUT) model. This usage of the Electronic Document Management System (EDMS) is related to three factors: personal, technological and transactional. The findings of this research illustrate that the EDMS is affected by the nature of the administration of the organization using it and the level of ICT aptitude in the wider population is argued to limit the range of usage services provided. However, this research suggests that ease of use was the main factor in the decision for those who had had little previous experience with EDMS, while a number of respondents who accepted EDMS were able to use it due to better training and support from their organizations and through their personal efforts.