Abstract
Users’ feedback are increasingly becoming a vital factor during the software evolution process. Users’ feedback are widely considered to be an indication of how satisfied are the system’s users. It was found that large percentage of feedback represents problems reported by users who face problems in using the system. Users’ feedback are usually communicated in an ad-hoc manner with no defined structure. The ad-hoc nature of the feedback makes it difficult to study and analyse feedback. Also, it usually happens that similar problems are reported by different users, so engineers spend wasted time and effort in duplicate issues. In this paper we propose a recommendation system which recommends to the user reported problems that are similar to his from prevoius feedback threads to reuse existing solutions. We based our work on a structured feedback system to ensure we get better results. Structured feedback ensures minimum level of useful and meanigful information that helps enhance the analysis results. Initial evaluation was conducted and the results are promising.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.