FEATURES OF PSYCHOLOGICAL SUPPORT OF THE EDUCATIONAL PROCESS IN THE CONVENTION OF THE COVID-19 PANDEMIC

Abstract

The urgency of the problem is determined by the growing need of participants in the educational process affected by the COVID-19 pandemic in 2020 for psychological assistance, and the lack of research that would help school psychologists, social educators to provide quality educational services in distance learning. The purpose of the article is to present the results of research on the psychological support of the educational process in quarantine, to present the experience of the scientific and methodological center of practical psychology and social work of Chernivtsi In-Service Teacher Training Institute, to determine strategies for scientific and methodological support of psychological services in pandemics and distance learning. The article analyzes the quantitative indicators of online activities, the subject of appeals to psychological services by students, parents, teachers during quarantine, Internet resources used in the process of psychological assistance in distance learning. It has been established that quarantine has reduced the productivity of the psychological service of educational institutions, caused restrictions in professional activities. School psychologists fulfilled their professional workload with students only by 18.8%, and social educators − by 9.7%. Many students were not covered by psychological support, socio-pedagogical assistance, and were left «alone» with their problems and difficulties at home. According to the results of the research, the strategies of scientific and methodological support of the activity of psychological service specialists are determined: development of autopsychological competence and self-regulation; development of digital competence; development of tools for professional activity on harmonization of psycho-emotional state, restoration of mental health in victims of the COVID-19 pandemic participants in the educational process.