Abstract
The article analyzes the nature of conflicts and their classification. The typology of creative employees according to Isaksen and Dorval is presented. It is revealed that the conflict is an important form of interaction between people and serves as a means of solving many problems. It is proved that for the choice of an adequate method of influence and management of the corresponding conflict it is expedient to carry out classification depending on the basic signs: a way of the decision; spheres of manifestation; direction of influence; degree of expressiveness; number of participants; impaired needs. The causes of destructive conflicts at the industrial enterprise are determined. Methods of conflict management in the labor collective of an industrial enterprise are presented, as well as the main technologies of conflict management are considered.
Highlights
Negative perception is quite justified, because any conflict carries a charge of enormous destructive force: the process of normal functioning of the enterprise is disturbed, relationships between people are destroyed, often the task of resolving the conflict is accompanied by the dismissal of some employees
The main functions of conflicts in the labor collective of an industrial enterprise: 1) positive: relief of tension between the conflicting parties; obtaining new information about the opponent; cohesion of the organization's staff to counter external enemies; stimulating change and development; removal of the syndrome of obedience in subordinates; 2) negative: high emotional and material costs of participation in the conflict; dismissal of employees, reduction of discipline, deterioration of social and psychological climate in the team; attitude to defeated groups as enemies; excessive enthusiasm for the process of conflict interaction, which is detrimental to work; after the end of the conflict – reducing the degree of cooperation between some employees; difficult restoration of business relations [2, p. 182-184]
It is necessary to understand the causes of the conflict situation
Summary
Conflicts in the workforce can be divided into destructive and constructive. Norms of behavior, life experi- Conflict of values, norms of behavior, life experience in the mind of one person ence of people (groups) in the process of communication and social interaction. Such differences arise because industrial enterprises in their activities focus on research, market conditions, and the customer – on advertising competitors. It is especially important to take tive team of advertising agencies can generate new into account the consequences of the conflict, which are ideas, create plans for further creative development of usually considered from three positions, such as: 1) the the company and individuals [1].
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