Abstract
ObjectivesThis study assessed fatigue and its association with emotional labor and non-standard working hours among hotel workers.MethodsA structured self-administered questionnaire was distributed to 1,320 employees of five hotels located in Seoul. The questionnaire survey included questions concerning the participants’ sociodemographics, health-related behaviors, job-related factors, emotional labor, and fatigue. Fatigue was assessed using the Multidimensional Fatigue Scale (MFS). Multiple logistic regression modeling was used to determine the associations between fatigue and emotional labor.ResultsAmong male workers, there was a significant association between fatigue and both emotional disharmony (OR=5.52, 95% CI=2.35-12.97) and emotional effort (OR=3.48, 95% CI=1.54-7.86). These same associations were seen among the female workers (emotional disharmony: OR=6.91, 95% CI=2.93-16.33; emotional effort: OR=2.28, 95% CI=1.00-5.16).ConclusionThese results indicate that fatigue is associated with emotional labor and, especially, emotional disharmony among hotel workers. Therefore, emotional disharmony management would prove helpful for the prevention of fatigue.
Highlights
The growth of the service industry is characteristic of the industrial structure of a postmodern society
The present study aims to identify and examine the factors associated with the fatigue experienced by hotel employees as a result of emotional labor
In terms of job type, 30.7% was employed in the dining hall department, followed by kitchen (23.2%), guest services (19.3%), back office (13.7%), grounds (7.9%), and housekeeping (5.2%.) As for weekly working hours, the majority of participants worked 40–59 hours at 59.7%, followed by those who worked less than 40 hours (32.9%) and those who worked more than 60 hours (7.4%)
Summary
The growth of the service industry is characteristic of the industrial structure of a postmodern society. The Korean service industry is experiencing a rapid growth not observed in other industry sectors. According to the statistics bureau’s second quarterly 2011 report, the service sector accounted for 64% of the nation’s Gross Domestic Product (GDP) [1] and 70% of all employment [2], and its growth is expected to increase. Human resources management is critically important for its success. According to the Ministry of Labor Statistics, occupational disasters in the food services and lodging industry have increased during the last five years. There were 190 cases in 2006, 220 in
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