Abstract
The age of downsizing is upon us. As a result, industrial workers are being asked to become more efficient, productive, and flexible with fewer resources. This paper discusses one way that wearable computers and multimedia electronic performance support systems are being used to meet these challenges. Our laboratory is working on a project we call Factory Automation Support Technology (FAST). FAST utilizes the power of multimedia to improve worker performance throughout the factory. Task-oriented drawings, schematics, sounds, animations, video, procedures, checklists, and expert advice are continuously available from the FAST system. The multimedia electronic performance support system improves job performance while promoting learning as workers do their jobs. Utilizing a novel wearable computer equipped with a head-mounted display, a wireless network link, and voice recognition software, the user is able to retrieve and enter job related information without using his or her hands while roaming throughout the plant. The FAST system provides training and support when, where, and how it is most needed in a completely unrestricted manner. This paper describes this new method of multimedia-enhanced support as well as the results from initial trials.
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