Abstract
Purpose – This study aims to examine usage and deployment trends of e‐business technologies within the small and medium‐sized enterprise (SMEs) community in Wales, since the turn of the millennium. Analysis of prior surveys such as the Department of Trade and Industry and Federation of Small Business reveals poor adoption levels of basic information and communication technology deployment and minimal uptake of sophisticated technologies in comparison to other UK regions. Uptake of e‐business was assessed through a quantitative survey of SMEs and contrasted against prior studies undertaken within Wales since 2000 to identify trends and levels of adoption.Design/methodology/approach – The study is comprised of a survey of 500 SMEs including a representative population from diverse geographical and economic regions within Wales. The survey deployed a proportionately stratified and representative sampling technique, whereby two‐thirds of the enterprises selected were micro sized classified enterprises with no...
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