Abstract
The tax officials are required to fulfill the target determined by the government. In addition, the employees can experience high levels of role conflict when confronted by their work environment that emphasizes the achievement of the target. The purpose of this research is to find out the influence of Role Conflict and Job level on the Organizational Trust. Besides that, it also attempts to see the influence of Role Conflict and Job level towards the Professional Commitment. The primary data were taken from 12 tax offices and 102 tax officials in Surabaya by means of non probability sampling, concerning their opinions towards their organization and trust. The data analysis was done by means multiple regressions with dummy variable in SPSS version 16.00. From the data gathered, the analysis was done as well to find the results. It showed that Role Conflict and Job level influenced, significantly, the Organizational Trust. In addition, Role Conflict also influenced, significantly, the Professional Commitment, but Job level did not influence significantly the Professional Commitment.
Highlights
PENDAHULUAN Pencapaian tujuan organisasi dipengaruhi oleh kondisi dan perilaku karyawan yang merupakan sumber daya manusia dalam organisasi
fulfill the target established by the government
experience high levels of role conflict when confronted with work environment that emphasizes the achievement of the target
Summary
Konflik peran merupakan suatu gejala psikologis yang dialami oleh anggota organisasi yang bisa menimbulkan rasa tidak nyaman dalam bekerja dan secara potensial dapat menurunkan motivasi kerja (Dwi Fitri dan Bambang, 1999). Konflik peran terjadi ketika karyawan menerima lebih dari satu perintah dari berbagai pihak yang menyebabkan karyawan tersebut menjadi kesulitan dalam menentukan perintah mana yang harus dijalankan terlebih dahulu tanpa membuat perintah lain terabaikan Koordinasi arus kerja berhubungan dengan seberapa baik berbagai aktivitas kerja yang saling berhubungan dapat dikoordinasi dan seberapa jauh individu mendapat informasi tentang kemajuan tugasnya. Kecukupan wewenang berhubungan dengan sejauh mana individu mendapat informasi tentang kemajuan tugasnya. Berhubungan dengan sejauh mana individu mempunyai wewenang untuk mengambil keputusan yang perlu dan mengatasi masalah kerja. Kemampuan adaptasi mengacu pada kemampuan untuk menangani perubahan keadaan dengan baik dan tepat waktu
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