Fake Review and Liabilities Defect Goods in E-Commerce

Abstract

COVID-19 pandemic has had a significant impact on the development of e-commerce users, with the increasing use of e-commerce in Indonesia, the more potential for violations. A rife case is the provision of fake reviews which in practice dramatically affects the purchasing power of consumers so that it is often misused. In addition, many cases end with the transfer of responsibility between the shipping company and the seller for damaged goods received by consumers. The current law and regulations in Indonesia, namely the Law No. 8 of 1999 on Consumer Protection (“Consumer Protection Law”), are still considered insufficient to answer the existing problems. The synergy between the marketplace, government, business actors, and consumers is essential to solve this problem. In addition, Indonesia can adopt laws in other countries such as the United States and Singapore. The method used in this writing is normative juridical, namely, using a normative approach to the literature study method. Therefore, in this journal, the author tries to analyze how the law in Indonesia overcomes the two problems above with the title "Legal Aspects of Consumer Protection Law of Fake Review and Liabilities Defect Goods in E-Commerce.