Abstract
Independent retail pharmacies are required to have a technical manager responsible for the operation and adverse drug event reporting. In this context the following investigation is developed based on one objective: To establish factors related to the technical management and adverse drug event reporting in independent retail pharmacies in Cali. This is a cross-sectional observational study. Data was randomly collected from an estimated sample of 244 independent retail pharmacies. The results show that storage was the area of greatest implementation, 94% of the assessed pharmacies had a technical manager and 50% of them reported adverse drug events. A technical manager, being a chemist, pharmacist, or pharmacy manager, was associated with having computer equipment and dispensing homeopathic products. Adverse drug event reporting was directly associated with having bibliographic resources and inversely associated with the technical manager being a drug retailer. These data show the factors related to technical management of independent retail pharmacies and adverse drug event reporting were identified.
Highlights
Pharmacies are legally permitted to operate in Colombia [1] either as wholesalers or retailers based on whether they sell as wholesale distributors to other stores or operate at the retail level for the general public
The law requires pharmacies to be represented by a technical manager (TM) who is responsible for the implementation of quality processes in the receipt, storage, and dispensation of medicines, including infrastructure, documentation, and provision of equipment and supplies
An association was found between having a TM who is a pharmaceutical chemist or pharmacy technologist and having computer equipment, dispensing homeopathic products, and not offering injection services
Summary
Pharmacies are legally permitted to operate in Colombia [1] either as wholesalers or retailers based on whether they sell as wholesale distributors to other stores or operate at the retail level for the general public. Independent retail pharmacies (IRPs) include pharmacies and drugstores [2], which receive and store, distribute, transport, and dispense drugs and medical devices. They offer injection and blood sugar monitoring services and sell allopathic, homeopathic, and phytotherapeutic products; dietary supplements; cosmetics; toiletries; and sanitary products. IRPs have become a major player in national public health because people can access medicines through them and relatively free of many restrictions These establishments have an impact on the mass market of medicines [3, 4] and other products [5]. TMs are responsible for providing patients with information on pharmacotherapy, health promotion, and disease prevention as well as the implementation of pharmacovigilance programs [2]
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