Factors Predicting Perceptions of E-Mail as an Organisational Aid

Abstract

Data examining the use of E-mail were collected from 412 managers. Over 55% of the sample often used E-mail for simple tasks such as reading and deleting mail. However, over 75% reported never or rarely using E-mail for more complex tasks such as folder management and redirecting mail. Significant differences were found between hierarchical levels of management and perceptions of E-mail as an aid to organisational communication and decision making. Managers with lower anxiety concerning the use of E-mail, and with higher computer self efficacy, reported more positive perceptions of Email as an aid to organisational communication and decision making.