FACTORS PRECEIVED TO INFLUENCE THE PERFORMANCE OF PUBLIC SECTOR EMPLOYEES WITH MEDIATING EFFECT OF EMPLOYEES SATISFACTION; A CASE STUDY OF CIVIL DEFENCE DIRECTORATE

Abstract

In developing countries like Pakistan, mostly the public sector departments give not as much of focus on the performance / capacity building as well as the satisfaction of the employees, the research was conducted to know the influence of the factors perceived on the performance of public sector employees by increasing satisfaction and for this purpose the Civil Defence Department was selected. The study was conducted on the mixed method approach in which both qualitative and quantitative methodologies were adopted to know the responses of the employees of the Civil Defence Department regarding research objectives. Questionnaires, both in open ended and close ended format were distributed among 100 employees of the Civil Defence Department as per the availability of the skeleton staff during COVID-19. The hypotheses were equipped to recognize the significance relationship of variables as well as statistical analysis was applied through SPSS to examine the acceptance or rejection of the hypothesis. Hence, the result instigated that factors perceived in this study have significance influenced on the performance and satisfaction of the public sector employees.