Abstract
M-government applications in Saudi Arabia are still at an early stage. In this study, a modified technology acceptance model (TAM) was used to identify and measure the factors that influence users’ intentions to use m-government applications in Saudi Arabia. This study focuses on the relationships between behavioural intention to use (BIU) and six independent factors: three TAM constructs (perceived usefulness [PU], attitude towards use [ATU], and perceived ease of use [PEU]) and three external factors: perceived trustworthiness [TRU], perceived security [SEC], and awareness [AWAR]). Only PU, ATU and TRU had a significant positive influence on BIU for m-government applications. The results also showed that most participants had a positive attitude towards using m-government applications. Overall, the results demonstrate that the model is suitable in the Saudi m-government context.
Highlights
In 2005, the Saudi Government established Yesser to provide e-government services with the overall aim of making all government services ready for use by citizens anywhere and at any time by 2010 [1]
As this study aims to study factors that influence behavioural intention to use (BIU) of m-government applications, TAM was chosen as the best model to predict user behaviour towards new technologies [42] because most other technology acceptance models only focus on technical factors [38]
The results of this study demonstrated that all TAM construct factors, except perceived ease of use, have a significant positive influence on BIU which is compatible with the original TAM outcomes [39]
Summary
In 2005, the Saudi Government established Yesser to provide e-government services with the overall aim of making all government services ready for use by citizens anywhere and at any time by 2010 [1]. A recent study [4] stated that in developing countries like Saudi Arabia, the adoption of e-government services is poor. It has been claimed that in Saudi Arabia, mobile phone use has seen massive growth among citizens [13]. A recent study [15] claimed that most (67%) of the Saudi population use a smart phone. Recent studies [16], [17] claimed that in Saudi Arabia, traditional methods for transacting with government sectors are still very common and are preferred by citizens. The Saudi Government can exploit this high use of mobile devices to provide government services via applications. Few m-government applications, have been adopted in Saudi Arabia. The use of m-government applications in Saudi Arabia is still in its infancy [18]-[21]
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