FACTORS INFLUENCING USER SATISFACTION: CASE STUDIES OF TEN COWORKING SPACES

Abstract

Technological changes have an impact on the way we work and how we use space. The flexibility use of space is important to a specific group of individuals such as startups and freelance developers who operate their businesses in quite a new way. Coworking space was introduced to cope with this new demand in spaces for work with higher flexibility. This study aims to assess user satisfaction of ten coworking spaces in Bangkok Thailand to see similarities and dissimilarities of users’ feedback with regard to different arrangement of physical work environment and support services of the coworking spaces. Research methods include field survey and user satisfaction survey on work environment aspects. The findings showed several factors of work environment influencing user satisfaction of coworking spaces including 1) design attributes, 2) indoor environmental quality, 3) supporting facilities, and 4) support services. This study provides a better understanding of factors influencing user satisfaction of coworking spaces that can be used to improve and develop coworking spaces in similar contextual factors. The limitation of this paper is the generalizability, as this paper was conducted in Thailand. The impact of national culture may influence the outcome. More case studies in Thailand and also other countries, based on surveys with large samples of respondents are required to increase the validity and to establish whether it is possible to generalise the study’s findings.