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Abstract
By the end of 2020, a total of 34 multifunctional Assistive Technology Resources Centers (ATR centers) were set up in 22 counties and cities in Taiwan. This study examines the perceptions of the users and their caregivers of the government-established ATR centers in Taiwan and examines the impact on the reputation of the public institution. The research framework and hypotheses were developed by examining the factors of “service convenience”, “center-related factors”, “justice”, and “perceived value” and using “perceived value” as a mediating variable. The data were collected through a questionnaire survey, and the structural equation model was used to test the model and verify the hypotheses. Research data was collected in various townships in Yunlin County A total of 320 questionnaires were collected. Of these respondents, 22% were aged 51–60. All the research hypotheses were positively and significantly verified. Of these, justice was the most important factor affecting the value of the ATR center’s services compared to convenience and center-related factors. Of convenience, service value and justice, service value was the most important factor affecting the perceived reputation of the public institution. According to the findings of this study, it is beyond expectation that the convenience of ATR is not the main factor influencing the service value, but rather the perceived justice is the most important factor. Therefore, ATR should be prioritized from the perspective of the service recipient, especially the perceived justice of the service, in order to best enhance the value of the service and improve the reputation of the public institution.
Highlights
According to the World Health Organization [1], the number of people over 60 years of age will double from 2015 to 2050, significantly increasing from 12 percent to 22 percent of the total population
The results support the research question regarding the validity of the research model. 42.8% of perceived value can be explained by service convenience, center-related factors, and justice constructs. 75.4% of public institution reputation can be explained by service convenience, justice and perceived value constructs
This study examines the perceptions of the users and their caregivers of the governmentestablished assistive device centers in Taiwan and examines the impact on the reputation of the public institution to serve as a reference for the design of government-implemented assistive device services for the elderly and the physically and mentally disabled
Summary
According to the World Health Organization [1], the number of people over 60 years of age will double from 2015 to 2050, significantly increasing from 12 percent to 22 percent of the total population. By January 2021, there will be 3.804 million people over the age of 65, accounting for 16.2% of the total population, and will enter a super-aged society in 2025. There are 1,197,887 people with disabilities in Taiwan, accounting for about 5% of the total population, of which more than 70% are over 50 years old. With the overall demographic structure of the population rapidly trending towards very old age, and the number of people with disabilities reaching over 1 million, Taiwan is facing a double dilemma of a huge increase in the number of people in need of assistive devices and a shortage of caregivers. The government need how to provide professionals to consider, comprehensive and convenient assistive device services to the care recipients and their caregivers
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