Abstract
Background: People believe that the mandate of face mask-wearing in public places is one of the keys to success in preventing the COVID-19 spread. This study aimed to examine how health information sites’ information quality, system quality, and service quality lead to user satisfaction and the acceptance of the face mask mandate in public places. Method: The data this study collected was from 303 users of the online face mask information system in Taiwan during the COVID-19 pandemic. The statistical analysis method employed was to apply Partial Least Square (PLS) to test all of the hypotheses in this study. Results: The results of this study have shown that first, the information quality, system quality, and ser-vice quality would have a direct positive impact on the intention to use and user satisfaction. Second, the acceptance of the face mask mandate in public places would be affected by perceived threat of COVID-19, the intention to use, and user satisfaction. Third, system quality and service quality play an important role in these three qualities of the information system. Conclusions: In order to enhance the acceptance of the face mask mandate, the public health department should make good use of information systems so that people can purchase face masks easily.
Highlights
The COVID-19 virus first emerged in the end of 2019 and since has spread across the world
The acceptance of the face mask mandate in public places would be affected by perceived threat of COVID-19, the intention to use, and user satisfaction
System quality and service quality play an important role in these three qualities of the information system
Summary
The COVID-19 virus first emerged in the end of 2019 and since has spread across the world. People believe that the mandate of face mask-wearing in public places is one of the keys to success in preventing the COVID-19 spread [4,5], and many reports [4] indicate that the intention to wear face masks would be increased with the application of information technology during influenza-like illness. It has not been guided by research and it is less possible to examine this health behavior in a more systematic way. This study aimed to examine how health information sites’ information quality, system quality, and service quality lead to user satisfaction and the acceptance of the face mask mandate in public places
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