FACTORS INFLUENCING THE ASSESSMENT OF AIRLINE BUSINESS CONTINUITY DECISIONS IN THE CONTEXT OF EMERGENCIES

Abstract

Air transport is a sector that connects the world in the most unique and safest way, creating huge value for the global economy. Airlines are a key component of this sector. Air disasters, terrorist attacks or a pandemic can bring airlines to the brink of bankruptcy. These emergencies create the need for an airline to have an emergency plan in place to ensure business continuity. Drawing on specific literature, the factors influencing the assessment of airline business continuity decisions are examined in the context of COVID-19. The study seeks to find out what the airlines’ intentions were when making strategic decisions. The study analyses the decisions taken by the airlines in order to achieve business continuity, using a systematic approach, combined with a case study approach, and systematises the factors influencing the evaluation of the decisions. The use of a multi-criteria evaluation approach allowed the solutions to be ranked according to their evaluation results.