Factors influencing students’ satisfaction towards online learning platforms at the VNU-HCM School of Medicine

Abstract

This study investigates the factors affecting students’ satisfaction towards the online learning platform at the School of Medicine, VNU-HCM, by conducting a survey with 268 undergraduate students who have utilized Quickom and Microsoft Teams. The study employed SPSS 20.0 software to assess the reliability of using Cronbach's Alpha, the exploratory factor of EFA, the correlation, the multiple linear regression and ANOVA. The results from Quickom analysis showed that all of five independent factors in the model had a statistically significant impact on students’ satisfaction from high to low, including the perception of the usefulness (beta = 0.331), the convenience (beta = 0.279), the platform quality (beta = 0.242), the ease of use (beta = 0.118), and the technical barriers (beta = -0.114). The results from ANOVA analysis showed that there was no significant difference in the evaluation criteria between Microsoft Teams and Quickom. This study is hoped to serve as a Vietnamese additional source related to students’ satisfaction about online learning flatform and the field of medical student online training. Therefore, it helps policy makers and administrators to compile development strategies more concisely and effectively in accordance with the future trend of technology development.