Factors Influencing Healthcare Professionals’ Performance during Hajj Season of 2019 in Al-Madinah

Abstract

Background: Pilgrimage (Hajj) is the largest religious gathering worldwide performed yearly in Saudi Arabia. Saudi health authorities have extensive experience in providing a high health care standard to all visitors. Saudi experience successfully developed and is increasing year after year. This study was conducted to assess factors influencing healthcare professionals’ performance during Hajj season. Objective: To determine factors influencing the performance of healthcare professionals’ providing health services to the pilgrims in four major hospitals and two health care centres in Al-Madinah Al-Munawara, Saudi Arabia, focusing on the impact of job satisfaction, organizational commitment and personal characteristics. Methods: A cross-sectional study was conducted using the Minnesota Job Satisfaction Questionnaire (MJSQ) and Organizational Commitment Questionnaire (OCQ) to survey 752 healthcare professionals. Results: The response rate for this study was 71% (n=536). Male health workers (44.4%, n=238) were more satisfied than females (65.6%, n= 298) (pConclusion: This study offers an overview for the way the hospitals of ministry of health (MOH) are managed and for its policies regarding several aspects of human resources to improve the use of healthcare manpower in future Hajj seasons.