Abstract
The main purpose of this research was to find out the factors that influenced employee’s satisfaction in order to enhance the employee’s functional commitment to employment and productivity. The study was based on primary data collected from banking industry in Saudi Arabia. A structured closed ended questionnaire was distributed among the employees of the Bank. The questionnaire used Likert Scale to from 1 to 5 for the responses of the employees. From literature factors impacting employee satisfaction were selected, these factors were (motivation - education - communication - trust - conflict - culture of the organization - human resources policies and practices). The analysis of the results of the questionnaire revealed that the incentives, education, organizational culture, human resource policies and practices have a positive impact on the job satisfaction of the Bank's employees. While in relation to the factor of trust, conflict and communication, their impact was negative on the level of job satisfaction.
Highlights
In today’s more competitive, globalized, and fast-growing business area, business organizations are using a number of ways, methods, strategies and tactics in order to understand and analyze the factors that positively and negatively affect the employee behaviors in the workplace
The results show that the impact of incentives provided by the bank on job satisfaction, 76.3% of the sample strongly agreed, while as 3.7% agreed, 7% neutral; while as 4.4% of employees disagreed and 4.8% strongly disagreed
While as 25.2% of the employees agreed and strongly agreed that the educational resources in the bank could increase job satisfaction, 17.8% of them were neutral, 12.6% disagreed and 19.3% strongly disagreed. 57.8 % of the employees strongly agreed that disputes among employees in the bank could reduce job satisfaction, while as 19.3% agreed, 6.7% neutral, 11.1% disagree and 5.2% strongly disagree
Summary
In today’s more competitive, globalized, and fast-growing business area, business organizations are using a number of ways, methods, strategies and tactics in order to understand and analyze the factors that positively and negatively affect the employee behaviors in the workplace. It should be noted down that, by analyzing and accessing such factors or forces, a company can overcome and deal with challenging and serious workplace issues that may negatively impact the overall success and growth of the company. There are a number of individual and organizational aspects that make an employee satisfy at the workplace. In the workplace or organization, employee satisfaction is a motivational factor that encourages an individual employee to attain organizational long term and strategic goals and objectives in an effective and proper manner
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