Abstract
Improving and widening Norplant use requires an understanding of users' complaints. A study was conducted of factors influencing user attitudes, with the goal of improving service delivery. The study used a questionnaire consisting of 26 queries. An interview pertaining to the attitude of 610 users about Norplant implanted 5 years ago or more, was carried out in villages surrounding Semarang City, Central Java, Indonesia. Of the 610 Norplant users, 84.59% expressed positive attitudes; 13.93% were neutral and 1.48% expressed negative attitudes. Factors significantly affecting user acceptance were: low socio-economic status; low education; activities in social groups; young age; more experience and knowledge about Norplant; few or no complaints. Acceptance of Norplant by villagers, depends on the socio-demographic status and the complaints of users. This information can be used as the basis for improving the service delivery system.
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