Factors Determined Food Delivery Rider’s Well-Being in Seri Kembangan, Selangor

Abstract

The food delivery service is an alternative way for Malaysian consumers to buy food online. It became routine for young adults, university students and it is a need for ageing people. The study about well-being among food delivery riders’ is limited and mainly the past literature mentions the course of the road accident. Working as a food delivery rider is one of the job solutions to generate family income during a pandemic. Therefore, the purpose of this study is to analyse the factors that determine food delivery riders’ well-being in Seri Kembangan, Selangor. Motivation, physiological and safety needs are independent variables related to the well-being of food delivery riders. The data were collected at Seri Kembangan, and the respondent was chosen by random sampling. The finding is important to The Ministry of Human Resources to create a policy for the food delivery riders’ well-being. The well-being of food delivery riders in terms of financial, emotional and social have to explore further. The recommendation to food delivery riders is to increase their well-being by having insurance; social workers to assist this group manage their resource management such as self-management, money and debt management which leads to quality of life.